Refund & Returns Policy

Introduction

At ninetybelow.com, we aim to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. This refunds and returns policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.

Returns

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Returned within 30 days of the delivery date.

Non-returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Downloadable software products.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Initiating a Return

Steps to Initiate a Return

  1. Contact Us:
    • Email us at kafarm@ninetybelow.com with your order number, the item you wish to return, and the reason for the return.
  2. Receive Return Instructions:
    • Our customer service team will respond with return instructions, including the return shipping address.
  3. Ship the Item:
    • Pack the item securely in its original packaging and ship it to the address provided. You are responsible for the cost of return shipping unless the item is faulty or misdescribed.

Refunds

Processing Refunds

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Timeframe for Refunds

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • It may take an additional 5-7 business days for the refund to appear on your account statement, depending on your payment provider.

Partial Refunds

Partial refunds may be granted under certain circumstances, such as:

  • Items returned more than 30 days after delivery.
  • Items that are damaged or have missing parts not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at kafarm@ninetybelow.com.

Return Shipping Costs

Customer Responsibility

  • You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a faulty or misdescribed item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

For any questions or concerns regarding returns and refunds, please contact our customer support team:

This refunds and returns policy is effective as of 6/8/2024. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

4o